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Privacy Policy

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Effective Date: [27/07/2025]
Last Updated: [27/07/2025]

At The Valuation Hub, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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The Valuation Hub is a trading name of [M & J Robertson Property Services Ltd], providing property valuation and rebuild cost assessment services in the UK. We are the data controller of the personal information we process.

If you have any questions, you can contact us at:


📧 [Info@Thevaluationhub.com]
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2. What Personal Data We Collect

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We may collect the following types of personal data:

  • Identity data (e.g. your name, job title)

  • Contact data (e.g. email address, phone number, postal address)

  • Property information (e.g. property address, property type, rebuild data)

  • Financial data (e.g. billing address, payment details if applicable)

  • Technical data (e.g. IP address, browser type when you visit our website)

  • Communications (e.g. messages or forms submitted to us)

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3. How We Use Your Data

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We use your data for the following purposes:

  • To provide our services (valuations and rebuild cost assessments)

  • To communicate with you regarding your instruction

  • To process payments and issue invoices

  • To comply with our legal and regulatory obligations (e.g. RICS standards)

  • To improve our services and website performance

  • With your consent, to send you updates or marketing communications (you can opt out at any time)

  • We do not sell your personal data or use it for automated decision-making.

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4. Lawful Basis for Processing

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We process your data under the following lawful bases:

  • Contract – to fulfil our service obligations to you

  • Legal obligation – to comply with regulatory or legal requirements

  • Legitimate interests – for business improvement and service delivery

  • Consent – for marketing or communications, where you have opted in

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5. Data Retention

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We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to meet legal or accounting requirements. Typically, we retain client records for 6 years unless a longer retention is required.

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6. Your Rights

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Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us via the details above.

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7. Data Security

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We take appropriate security measures to protect your data, including encryption, secure servers, and access controls. Only authorised personnel have access to your personal information.

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8. Third-Party Sharing

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We may share your data with trusted third parties such as payment processors, IT service providers, or regulatory bodies where necessary. We ensure all third parties comply with UK GDPR obligations.

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9. Cookies and Website Use

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Our website may use cookies to improve your browsing experience. You can manage your preferences via your browser settings. Please refer to our separate Cookie Policy for more details.

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